By: Adrian Khiat In our industry, we can get into arguments with our clients especially when money is involved. Just like to quote 2 examples I encountered this year.

1. Client purchased a Personal Accident Plan. He claimed that he was injured and insisted to go for a health screening and CT scan to make sure he is okay. He was not hospitalised. The bill chalked up to about $1.5k after the CT Scan he did in a private hospital. He managed to claim full from his company and tried to claim the same amount from his accident plan. I told him that he cannot claim both to make a profit. He was very angry and alleged me that I did not inform him that he cannot claim from both insurer and company. He insisted that he should be paid because I did not inform him on it.
2. Client purchased an Shield Plan and plan commenced on 1st Feb. He was admitted on 27th Jan and incurred a bill of $60k. I told him that plan commenced before 1st Feb and not claimable. He insisted that I did not explained properly on the commencement date and I was investigated by the insurance company. He insisted that the company should pay the bill from 1st Feb onwards even though the admission is on 27th Jan.

Anyway, my conscience is clear on both cases but I'm not sure what will the outcome be if these 2 clients decided to take me to court. What I want to highlight is the vulnerability of an FA. It is likely a case of our words against their words. They may have forgotten of what we said, our last meeting can be 1 or 2 years ago. Its not possible to document every single thing we discussed. Clients can easily turn against us if they are not happy with us. Read more...