Personal Finance
Legislation to protect consumers
By Tan Kin Lian  •  January 25, 2011
I wish to research the various legislations in Singapore that were aimed at protecting consumers. Some of them that I could remembers are:

  • Fair treatment of consumers by financial institutions
  • Unfair contract terms
  • Competition Act
  • Consumer Protection and Fair Trading Act
  • Public Transport Council
With these legislation, consumers are supposed to be well protected in Singapore. However, in reality, consumers are given a poor deal. Examples are:
  • Sold toxic products by financial institutions
  • Exorbitant charges by businesses for services charged under long term contracts by telephone companies and for late payment by banks and credit cards
  • Poor deal on long term life insurance policies
The problem is the lack of effective enforcements.

I like to get your help to identify the specific legislation, the agency that is responsible to enforce the legislation and, if possible, examples of their failure to act on infringement of the letter or spirit of the ...
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By Tan Kin Lian
Mr Tan Kin Lian (fomer NTUC Income CEO) started his insurance career in 1966 in a local life insurance company. He has also worked in various positions as a computer programmer, organisation and methods officer and consulting actuary. Mr Tan writes daily in his blog. The information in his blog is transparent and has an open approach.
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