Insurance
Sale of insurance over the telephone
By Tan Kin Lian  •  January 26, 2011
Hi Mr. Tan,
A couple of days ago, my elderly mother received a call from AA (automobile association) promoting some personal accident insurance. I always believed that consumers should only get insurance that fits our requirements and needs, but the lady on the phone was just trying very hard to sell the insurance. I feel that it is not the right thing to do because:

1) My mom does already have a personal accident insurance when she did not really needed it.

2) The marketing person was highlighting the benefits, but did not talk about the fine prints
3) Consumer are not able to read the terms and condition for insurance sales over the telephone.

My mom has been paying for an insurance bought from a marketeer over the telephone and was charged monthly on her credit card. This is misleading and not fair to consumers who are not street-wise. ...
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By Tan Kin Lian
Mr Tan Kin Lian (fomer NTUC Income CEO) started his insurance career in 1966 in a local life insurance company. He has also worked in various positions as a computer programmer, organisation and methods officer and consulting actuary. Mr Tan writes daily in his blog. The information in his blog is transparent and has an open approach.
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