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Tea with Matt: Customer service quality of two insurance companies.
By A Singaporean Stockmarket Investor (ASSI)  •  March 14, 2013

This is the second article contributed by a reader, Matt, who used to be the owner of an SME.

As many of us probably have whole life insurance policies, Matt's recent experience is of interest to us. Well, it is definitely of interest to me since I have one policy from AIA and one from Prudential. The former was bought some 16 years ago while the latter was bought some 25 years ago. There will come a day when I will have to surrender them.

As Matt did not reveal the names of the two companies, we can only wonder at their true identities. Go ahead and read about his experience and, perhaps, try guessing which two companies he visited.

Recently, I terminated two Whole Life Insurance policies after having paid the premiums for 20 years. As is the same for most of us, the original agent who serviced me then was no longer in ...

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By A Singaporean Stockmarket Investor (ASSI)
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