At 10 o’clock on a Monday morning, I wanted to grab a bun from BreadTalk at Somerset 313 for a quick breakfast. After looking through the buns on the display, I had a hard time deciding on what to eat. Not because I was indecisive but there weren’t any tags to label and describe the different buns.
I gave my feedback to a staff member but she did nothing except to continue wiping the trays. I ended up getting a cheese hot dog bun (easier to identify), paid for it, and left the outlet. As a customer, frankly, I can simply stop patronizing a business because of bad service. But as a shareholder though, I ought to be concerned when staff have a slipshod attitude to serving customers.
