Last week, I read a great book titled Concierge Confidential – it was all about the insider experiences of a hotel concierge who worked at the Hotel Continental in New York City.

Concierges have the most interesting jobs in the hotel. Why? Because they get to hear the craziest requests.

From the normal “Where should I go for dinner?” to “Can you help me plan a surprise proposal for my girlfriend with rose petals and a bathtub full of chocolate?”

Which is why they are the BEST people to learn from when it comes to figuring out the hidden needs of people around us. In this post, we’ll talk about how we can use this skill to improve our business and life.

How A Guest Paid $4,000 … And Was Happy About It

I’ll tell you this one story from the book which I particularly loved.

One day, a guest dressed ...