Previously, I talked about my upgrade of my NTUC Enhanced Incomeshield Plan from Advantage to Preferred, because I wanted to purchase the best plan possible when I'm still healthy (and could afford the not-so-hefty-yet premiums). If you purchased The Sunday Times (3 Apr edition), you can take a look at the article on the comparisons of the various IPs from the major insurance companies. A good read to tell you that it is best to purchase "as-charged" plans. Anyway, the cause of this post is to complain. I went down to the Income branch on 3 Mar for my plan upgrade and was told that I'd receive my documents within 3 weeks and I'll have to make payment for it. It's been 1 month and I've yet to receive my document. Was told it is still in processing stage. Huh? Why did it take so long? I'm ......