This is a compilation of my Q3 quarterly update for this year. The previous 2 quarters can be found here and here. The theme for this post will be outsourcing and we will look into how we can do that to our advantage. There are many companies that are outsourcing their transaction or operational tasks to a cheaper location. The objective is very clear – to achieve an overall costs savings which would benefit the company and ultimately shareholders in terms of bottomline earnings. I recalled when our company was tasked to migrate a few of the activities a few years back, almost one-third of our staff was retrenched and had to pack their bags. They were basically either deemed too expensive or redundant or both. What might seem so plausible at first has become a nightmare when there are inefficiencies counterproductive during the hypercare period. This ...