Should credit card companies inform us on the statement cycle during card activation?

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I recently signed up for the HSBC credit card so that I could get the Samsonite luggage with my >$1k spend.

 
Let me just say that their application forms/page are not user friendly and their processing time was really long. I called the HSBC customer service to enquire when I’d receive the card, and they said mine was still in processing stage despite me making a few calls previously to ensure that I’ve submitted all my docs and that I need the card by end of the month. They said they’d expedite. Which, they did. Because on the day of making the phone call to the customer service, I received my card. Now, didn’t the customer service officer told me that my application is still in processing stage? I reckon the guy just didn’t know what was going on and would tell all applicants that their cards are in process. …

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