Today, I went to Citibank branch at Church Street to close my Citibank step up interest account and withdraw the balance.

First, I filled up the account closure form at the customer service counter. Apparently or coincidentally, there was a queue of people closing their step up interest account as well.

Second, take a queue number. When it is your turn, the bank teller will tell you she needs to inform some banker to come down from the second floor to authorize and pass you the money. I waited for almost an hour before she called me and tell me I can collect my money.

Why am I closing my Citibank step up interest account?

Better Interest Rate Elsewhere

At maximum 0.13% pa, you are better off parking your money elsewhere with OCBC 360 or UOB One account.

Minimum Total Relationship Balance of 15K

Most of you who has a …