I hate the move towards electronic records.  I get it. Save paper right? Save postage costs right? So everything in electronic form is good? And somebody decided to do automatic opt-in. Seems like a smart thing to do. Environmentally friendly and all that. The thing is, when there is a printed copy mailed to me, I read. But when it's electronic, all I get is an e-mail notification. Then I have to go login, multi-factor authentication, clicking a whole bunch of menus, before I get to the electronic record. So I don't bother. So recently, I finally realised that I have not been receiving my monthly credit bills because the records have gone electronic. And to my disgust, I realised that I was charged an annual fee without me realising......