My previous post on “Bad Lazada [Part 1]” has exceed 1,000 views and became one of my top post! It is only fair that I follow up and blogged on my refund experience with them too.

After conducting my test, I initiated a full refund request where the goods purchased should be returned to Lazada. The instructions given was to print out the return form and a customer service associate will be contacting me to schedule a time to pick up the SD card.

However, one day later, one of their customer service associate sent an email to me. Instead of arranging a time to pick up the SD card, I was told to “keep the item”. On top of that, Lazada provided a $5 voucher code (no minimum spending) which was valid till 31st August. Wow, I got more than what I asked for. A free 16 GB …