A friend of mine called me late at night last friday evening. I was initially pretty startled by her call as I wasn’t expecting it, and I was getting ready to sleep.

I answered the call. And oh boy, I think it was a good thing I did.

She was sobbing at the other end of the line and sounded really agitated. Apparently, something had gone wrong at work. Very wrong.

By way of background, she had transferred into the new department for about 2-3 months, and she has been struggling to get some of the work done, even though she has been clocking pretty long hours (finishing after 9 or 10 pm daily), mainly because of the lack of direction from her boss to get her tasks completed. According to what I understood from her, her direct boss was rather incapable, but the “big boss” who hired her into …