I've officially severed ties with my BOC Smartsaver account, after a good 2 years.
With the disappointing revision to the BOC Family card, which used to be the BEST credit card I had, it just wasn't worth keeping the bulk of my cash in BOC anymore.
Since Aug, I've jumped ship to DBS Multiplier and left the minimum balance of $1,500 in my BOC. Today, as I passed by the BOC branch at Jurong East, I decided to just close the account. No point leaving my $1,500 there when I can transfer it to other accounts to generate more interest!
As I stepped into the BOC branch, I saw restless ladies gossiping at their seats. I was the only customer, but nobody bothered to serve me. I even had to ask if I'm supposed to take a queue number, but nobody came to assist. Over at DBS, the customer service experience would be ......