But what CPF Board was able to accede to was to check if she is covered under ElderShield.  Must say CPF Board was responsive and helpful. 

So here's an extract of their response:

"ElderShield was first launched by the Ministry of Health in September 2002 as a severe disability insurance scheme which provides basic financial protection to those who need long-term care, especially in their old age. It provides a monthly cash pay-out of $400 for a maximum of 72 months to help pay out-of-pocket expenses for the care of a severely disabled person. The maximum entry age to be eligible for ElderShield cover is 64 years old.  Your mother was not covered under ElderShield since she was above 64 years old when it was launched." 

Unfortunately, it turned