Often in leadership training, Listening is a Core Skill. The ability and willingness to listen can be us a very different picture on our conclusion and values. That's why communication and empathy is important. Your willingness to bring down your judgement and let the lava flows.
During the course of my work blockages happen therefore sometimes I do have disagreements with colleagues. However, I have a practice of keep thinking about the problem and why people have different views from our "100% Right" ours. This are intelligent people. We are suppose to think logically for the same problem which often not ! Overnight our brain will sub-consciously think about it , and the picture formed with the Eureka moment.
We can extend this ideas to recent event such as HK democracy movements. Often we will see the deepening violence by Rioters. Many Singaporean will conclude is no reason for violence. Frankly, my thoughts will be HK people aren't less stupid than us....