I went to a bank recently to close an account that I no longer needed. The whole affair was pretty straightforward.  What I found strange though was that the bank officer had to print a bunch of forms that I had to sign. In this day and age of digitalisation, it's puzzling that there's still so much PAPER work.

When I quipped this to the bank officer, he was most apologetic, and politely said, "I'm so sorry."

Then I had some queries about my wifey's supplementary Visa card issued by the bank. It seems she couldn't do online transactions with overseas sites as they needed to send an OTP to a phone number when transactions were being made. As she didn't have a bank account with this bank, there was no number to send to. On enquiry, the bank officer helpfully provided a form that we could submit to register her phone...