- Client purchased a Personal Accident Plan. He claimed that he was injured and insisted to go for a health screening and CT scan to make sure he is okay. He was not hospitalised. The bill chalked up to about $1.5k after the CT Scan he did in a private hospital. He managed to claim full from his company and tried to claim the same amount from his accident plan. I told him that he cannot claim both to make a profit. He was very angry and alleged me that I did not inform him that he cannot claim from both insurer and company. He insisted that he should be paid because I did not inform him on it.
- Client purchased an Shield Plan and plan commenced on 1st Feb. He was admitted on 27th Jan and incurred a bill of $60k. I told him that plan commenced before 1st Feb and not claimable. He insisted that I did not explained properly on the commencement date and I was investigated by the insurance company. He insisted that the company should pay the bill from 1st Feb onwards even though the admission is on 27th Jan.
By: Adrian Khiat
In our industry, we can get into arguments with our clients especially when money is involved. Just like to quote 2 examples I encountered this year.