I know I have not seen all after being in sales line for 9 years. After so long, people still continue to surprise me. One thing does not change: Customers are not always right. They can shout at their top of the lungs, they can scold you for their bad mood, they can shift the blame to you because of their own fault but they cannot escape blame on their part. I know I am in the service line and I have to give great service to people so that people will recommend our snacks to others. I know excellent service is the way to go with limited marketing budget and tongues are powerful enough to build your own advertising channel. Word-of-mouth can be so useful which is why direct marketing can still do well. Yet some people don't deserve good service. You can treat them like kings and queens and ......