The airline industry has been one of the hardest hit due to international border closures caused by COVID-19. For the first quarter of FY20/21, Singapore Airlines (SIA) reported a net loss of S$1.123 billion. This is compared to the S$111 million in profit in the same quarter last year. SIA has also made varying levels of pay cuts for all management and rank-and-file staff, as well as offered the option of early retirement for ground staff and pilots. As bleak as this looks for SIA, the airline has received extra support from the Singapore government. An analyst has also commented that SIA is in a better position than most airlines to ride out this crisis. I was interested to find out how SIA intends to ride out this crisis. Hence, I attended SIA’s 2020 virtual AGM and here are five things I learned: 1. SIA’s operations have been massively hit by the COVID-19 pandemic. ...