StarHub is the second-largest telecommunications (telco) operator in Singapore after Singtel. StarHub offers a ‘quad-play’ package that includes mobile, pay-TV, fixed broadband, and business solutions. An ongoing price war is being fought among telco players as a result of increased competition, with each telco offering more data at ever lower prices in an attempt to gain — or at least maintain — market share. As a result, StarHub’s profit has decreased in recent years, together with a gradual decline in its stock price. Thus, I attended StarHub’s 2021 AGM to understand how the company would tide through the pandemic and continue to compete with peers its the industry. Here are seven things I learned from StarHub’s 2021 AGM: 1. StarHub’s revenue fell 13% year-on-year to S$2.03 billion in FY2020 from S$2.33 billion in FY2019. The revenue decline was primarily due to poorer contributions from Mobile, Pay TV, and Equipment Sales,...