Founded in 1984 and listed on Bursa since 2014, 7-Eleven Malaysia Holdings Berhad owns and operates approximately 2,500 7-Eleven stores in Malaysia. In June of 2020, the company ventured into the retail pharmacy segment by acquiring a 75% stake in Caring Pharmacy Group Berhad. 7-Eleven and CARiNG are both household names in Malaysia, and especially in the Klang Valley.

Most of 7-Eleven Malaysia’s stores are typically located at or near petrol stations, train stations, shopping malls, and office towers across city centres and neighbourhood areas. CARiNG’s pharmacies on the other hand are usually found in shopping malls and shop lots. They provide full-time pharmacist services 12 hours a days and seven days a week.

Here are seven things I learned from the 2021 7-Eleven AGM.

1. Overall revenue grew 7.5% year-on-year to RM2.5 billion in 2020 while net profit plummeted 44.9% year-on-year to RM29.8 million over the same period. Weaker results were due to underperforming 7-Eleven stores.