Singaporeans expect quite a bit from their property agents, given the service fees they pay. You may be surprised, however, to learn how limited the job scope technically is; quite a number of services provided are not actually within the realtor’s scope. Here are some of the common tasks they’re not actually in charge of handling, but often still do anyway:
1. Mediating with tenants, after the lease is signed and done
There’s a common misconception that the property agent is the one in charge of everything tenant-related. This includes mediating in disputes between unrelated tenants, or handling tenant–landlord conflicts.
If a tenant appears to have damaged the property, for instance, most Singaporeans like to call their realtor first; and some expect that the realtor will follow up, check who the tenant calls to fix the damage, send photographs, etc....