We’ve all heard the terrible agent stories. Cheating unsuspecting buyers, always pushing for new launches for the high commission, hiding details that could break the deal – it’s no wonder many feel that an agent’s job is akin to one of a snake oil salesman. But as much as there are many cases of bad agents out there, we rarely hear about what happens on the other side of the coin. Many people forget that the property industry is actually a people business – it’s all about relationships. As such, dealing with people while maintaining a good quality service can be gruelling at times, especially if your reputation is on the line. It’s truly not an easy business to be in, and it’s certainly not a walk in the park like many “top” agents claim it to be in a bid to attract more agents to their team. A big issue that many agents face is their experiences with clients....