Christopher Borch, CEO of Micro-Mechanics which produces precision tools and parts for the semiconductor industry, explains its strategies to thrive in an era of artificial intelligence and other changes.
People who walk into a five-star restaurant or hotel know they will receive the highest quality products and services, and that is the standard that Micro-Mechanics, which manufactures precision tools and parts for the semiconductor industry, has set for itself, says its founder and chief executive officer Christopher Borch.
The company has over 450 staff globally and five factories in Singapore, China, Malaysia, the Philippines and the United States, with the last in Silicon Valley. Borch likens the firm’s role to producing sewing needles for sewing machines or inkjet cartridges for printers – “we supply the critical performing parts for systems,” he says.
Recently, it started to improve its factories under a Five-Star Factory initiative, with five key focus areas of: high performance teams; fast and effective decentralized customer support;...