You would think that when you report an attempted fraud on your (already) locked credit card, the bank’s first instinct would be to… I don’t know… keep it locked?
That wasn’t the case for me.
Because my wife’s UOB credit card was hit with over a dozen fraudulent Apple App Store transactions early this year, I had preemptively locked my own UOB credit card, just in case.
Turns out it was a wise move, because my card was targeted as well. Coincidence? Maybe.
So, one morning in January this year, I informed UOB that my locked credit card had just been hit with an attempted fraud charge. The transaction didn’t go through, but attempt was recorded.
Naturally, I expected them to recommend canceling my existing card and replacing it with a new one.
What did the customer service officer do? Tried to unlock my card!
Because when your credit card security is compromised, naturally, the solution is to make it accessible again....