Toku just became the first company to list on the SGX in 2026. Its CEO Thomas Laboulle shares why he believes the next enterprise software giant can come from Singapore, not Silicon Valley.
Imagine you're running a food delivery platform that operates across Southeast Asia.
Now imagine: a customer in Vietnam complains about a missing order.
It sounds simple enough—except Vietnamese regulations require that the conversation data stay within the country's borders.
The same platform's customers in Singapore, Indonesia, and Thailand don't just face different rules about where data is stored. Some jurisdictions require that all data processing happens locally. Others mandate that call recordings and media never leave the country's borders. Certain markets go further still, requiring the application servers themselves to be hosted in-country.
Meanwhile, the company's leadership wants a single dashboard showing every customer interaction across all 11 markets.
When Thomas Laboulle—CEO of Toku, a Singapore-incorporated AI-powered customer experience (CX) platform...