Summary Singaporeans lost more than $2.1 million in 2025 from prepaid beauty packages that were never used, the highest prepayment losses ever recorded for any industry. As beauty business closures rise sharply, more consumers are being left with thousands of dollars in unused facials, massages and treatment packages. Talking Point meets one victim who lost nearly $50,000 in unused packages when a beauty spa suddenly shut down. Her case raises a bigger question. How are beauty businesses getting consumers to say yes to these prepaid deals? To find out, host Diana Ser goes undercover to investigate the sales tactics used inside beauty salons. A former insider also reveals the intense pressure workers face behind the scenes to hit sales targets and keep businesses afloat. When consumers lose money, what protections do they really have? And are prepaid packages truly a bargain, or a bad deal?...