This was found on the ST Forum on 24th March 2011: "Insurance payout fell short of expectations"

Looks like another case of mis-selling on the surface. Everyone would be siding the customer. However, a more neutral view would be to focus on the app title the writer chose, especially on the word "expectations".

Like most customers, the individual is painting a very one sided story. According to his expectation, it was "$20,000 upon death". Is that all? If it was that simple, he could did a little research and purchase a term plan, period.

What if it included: 1) 100% returns after 20 years; 2) Within a budget of $200/month; 3) With Critical Illness coverage for 10 years; 4) Inclusive of investment like returns; 5) Medical loading due to age 50 years old with medical history, etc. I believe you get the picture.

Imposing all the impossible requirements ......