Continue on from last chill and relax post .. I took some friends out to dinner last week, and I noticed a spoon in the shirt pocket of our waiter as he handed us the menus. It seemed a little odd, but I dismissed it as a random thing. Until our busboy came with water & tableware; he too, sported a spoon in his breast pocket. I looked around the room, and all the waiters, waitresses, busboys, etc. had spoons in their pockets.When our waiter returned to take our order, I just had to ask, “Why the spoons?" "Well," he explained, "our parent company recently hired some Andersen Consulting efficiency experts to review all our procedures, and after months of statistical analyses, they concluded that our patrons drop spoons on the floor 73% more often than any other utensil; at a frequency of 3 spoons per hour per workstation. By...