Recently, in one of my company section meeting, our boss shared a stack of pictures/photos (in the Powerpoint slide) revolving around the theme of DISCONNECTED (service). Two of the pictures shared that I can still remember:

1. At one of the cinema chain (no name will be mentioned here), long queue being formed to buy movie tickets and beverages.
2. A copy of cheque (with some highlight on the section whereby we need to write the amount in numeric as well as in word forms).

So what is the disconnectedness here? Let me explain (or rather recite what my boss shared with us)... For the first photo (the queue at the cinema chain), if you noticed, nowadays most of the cinema chains allow you to buy movie tickets as well as food and beverages at the same counter (actually you have no choice). In this setting, the counter ......