People hate unsolicited advice - whether it is about telling them to quit smoking, stop using something that is already causing them health problem or to go see a doctor. So instead of telling the patient what to do, it is often more effective to ask if he plans to do something about a condition that is bothering him or lay out the choices and let the patient choose. From there, the pharmacist can guide the patient on what he could use or do. It is challenging for a pharmacist, in that sense, when a patient staunchly believe that what he has been doing (wrong) is not a problem at all and refuses to listen to advice or make a different choice for himself. In the recent bout of deregulation of certain Pharmacy-only medicines to over-the-counter, such as Fluimucil, Mucolix, Kefentech, Difflam etc, it means that the authority is...