Established in 1960, Malayan Banking Berhad (Maybank) is the largest listed company by market capitalisation on Bursa Malaysia. It is also the largest financial services group in Malaysia with a key presence in Singapore and Indonesia. Maybank is a household name in Malaysia and its more modern apps and services are perceived as more user-friendly among locals. When Bank Negara Malaysia cut the overnight policy rate four times from 3.00% to 1.75% in 2020 alone to spur economic growth, Maybank’s performance and net interest margin was impacted by the reduced interest income chargeable for loans. Here are 10 things I learned from the 2021 Maybank AGM. 1. Maybank’s net profit was 20.9% lower year-on-year at RM6.5 billion in 2020 because of COVID-19. Its performance came under pressure as there were aggressive interest rate cuts across its home markets, namely Malaysia, Singapore, and Indonesia. These markets recorded significant GDP contractions in 2020 because of the subdued business activities....