Financial technology, or fintech, is a sector that has been boosted by changes in consumer behaviour amid the COVID-19 pandemic.
As more people stay home to reduce physical interactions and avoid the virus, demand for digital services has shot up.
This trend is likely to persist.
I have been pleasantly surprised by the convenience and benefits of some of the latest digital financial services.
For one, I no longer bring along debit or credit cards when I leave home.
Instead, I can rely on my smartphone, which houses my credit cards and e-wallets such as PayLah and GrabPay, to make payments.
I can also withdraw money from the ATM by scanning a QR code, without needing to insert an ATM card.
As financial institutions continue to advance on their digital transformation journeys, consumers like you and I can look forward to new features that bring about even greater benefits.
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