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“Dear Wilfred, For the past 20 years I paid my medical insurance product called Z faithfully without any claims. Recently I was admitted to hospital at a private hospital. The bill came up to be $X,XXX.. I was dismayed that I could only claim a shocking $XXX (10 times less than the original bill). The insurer cited technicalities as an excuse. I want to complain to CASE. I am writing this so the public is made aware of such pitfalls in their medical insurance. Regards – J”

Dear J,
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