ms teo siew hoon's letter; captioned: travel insurance to avoid was published in the st forum online on saturday.

in her letter, ms teo recounted her claim's experience with general insurer, chartis on her damaged luggage which took almost 4 weeks (add another 2 weeks after her claim submission) for her to be informed to obtain a quotation to repair her luggage and send it to her insurer.

as a comparison, ms teo cited that if she had made a similar claim for damaged luggage to an airline, the latter would probably pick up the luggage, assess the repair and inform quickly whether the luggage would be repaired and returned or replaced.

she ended by expressing her hope that other insurance companies do not make their customers wait the way chartis has done.

my comments:

as a financial planner and a traveler myself, i can empathise with ms teo over ......