just last week, an existing client called me (late at night) to inquire whether a claim can be submittted for a very minor injury sustained to one of the limbs in the course of work.
my client took up 2 policies from me, an integrated shield plan and a term plan with critical illness coverage.
based on what my client told me, my response was that none of the existing in-force policies provide coverage for the very minor injury sustained, but i can put in the claim nonetheless.
on hearing this, my client turned abusive and treated me to both verbal abuse and harasssment.
in addition, my client issued a clear threat to report me for being, in the words of my client; a lousy adviser.
my comments:
whenver i sit with any prospect/existing client, my advise is usually pretty comprehensive (after the mandatory financial needs analysis or fact finding) ......
just last week, an existing client called me (late at night) to inquire whether a claim can be submittted for a very minor injury sustained to one of the limbs in the course of work.
my client took up 2 policies from me, an integrated shield plan and a term plan with critical illness coverage.
based on what my client told me, my response was that none of the existing in-force policies provide coverage for the very minor injury sustained, but i can put in the claim nonetheless.
on hearing this, my client turned abusive and treated me to both verbal abuse and harasssment.
in addition, my client issued a clear threat to report me for being, in the words of my client; a lousy adviser.
my comments:
whenver i sit with any prospect/existing client, my advise is usually pretty comprehensive (after the mandatory financial needs analysis or fact finding) ......
