In the latest statistics from MTI, Finance & Insurance industry suffered the worst productivity of -4.8% for the 2012 first quarter. Sharing the worst spot was from the Infocomm. Singapore's overall productivity was -2.2%. I don't know enough about Infocomm but I do know why the Finance & Insurance industry has negative productivity. When a person wants to buy a product, the following have to be done:

(1) Know your client (KYC) option A or B (because the industry need to have a majority numbers transacted either Option A or B as it is somekind of KPI.) So need to collect the intimate details of the client like their asset, liabilities, existing investments, married/widowed/divorce. Risk appetite (2) Fill up the Client Knowledge Assessment form which is another form of KYC (as if the first one not enough) which ...