The one-time transfer of S$100 into my wife’s StashAway Singapore robo-advisor account has been converted to US$ and invested in the various NYSE (US)-listed ETFs. It took a few days for this to happen and I’m wondering whether it gets quicker as we start the regular funds transfers into the account. What I find interesting is that StashAway Singapore has continued to send update emails to us even though I have not signed up.

This seems to be lacking on the Smartly Singapore side as my wife and I have not received any update emails from them for a while. An enquiry email to StashAway Singapore was replied within a day while an enquiry email to Smartly Singapore has gone unanswered for 2 days. As service providers, these are telling signs of the quality of service support you will be getting after purchasing the product. This is definitely an area of improvement for Smartly …