On Thurs 14 Nov, my wife got an email from Smartly that they are undergoing some changes on their website and are halting new deposits. Hence, the deposit of $300 they received the day before could not be invested and had to be returned. This was followed by an instruction for my wife to update her bank account details on Smartly’s website under “Transfer” tab for them to initiate the return of her deposit. She logged into her Smartly account and was surprised to find out she could not provide her bank account details there. Subsequently, my wife sent an email to the Smartly support team and also reached out to them on the Instant Messenger intercom. This was 2 days ago and she still has not heard back from Smartly. The immediate question now is – what has happened to the $300 deposit? We have been supporters of Smartly since it started out as the 1st robo-advisor in Singapore. But when...